At SleepGR8 – The Institute of Sleep Medicine at Martin Clinic, our philosophy of care represents more than a viewpoint; it’s a commitment. Every member of our team has pledged an ICARE Commitment as their personal responsibility, giving our patients and families care that is supported by the highest order of compassion, innovation, science, and technology. The ICARE Commitment starts with a partnership.

Why a Partnership?

When you come to the clinic you bring more than an illness, syndrome, condition and symptoms; you bring your hopes, individual needs, and personal experience.  That’s why a caring relationship with patients and families is paramount to everything we do.  We have the medical knowledge.  You carry the experience and expertise of knowing your own body. Your family provides valuable emotional support and information that can help the our entire team.  We believe this collaboration will help us empower you to make sound, critical decisions that affect your health. Only by working together can we improve your well-being and provide the best possible treatment.  In nurturing this team effort we practice:

Integrity. We conduct ourselves in a fair, trustworthy manner and uphold professional and ethical standards.

Compassion. We act with empathy, understanding and attentiveness toward all others.

Accountability. We take responsibility for our actions and join with our colleagues to deliver ‘Medicine of the Highest Order’.

Respect. We always treat patients, families and colleagues with dignity and sensitivity, valuing their diversity.

Excellence. We lead by example, rising above the ordinary through my personal efforts and those of my team.

A customer is the most important visitor, on our premises.
He is not dependent on us.
We are dependent on him.
He is not an interruption on work.
He is the purpose of it.
He is not an outsider to our business.
He is part of it.
We are not doing him in favor by serving him…
He is doing us a favor by giving us the opportunity to do it.